FAQs

This is the common questions that may help you

WHAT ARE SHIPPING TIMES AND COSTS?

  • We process the order within 48 hours after you place the order.
  • Shipping&Processing takes 7-15 days for all US and Canada orders.
  • Shipping&Processing takes 8-18 days for all Australia and UK orders.
  • Free shipping within United States.

WHAT PAYMENT METHODS CAN I USE?

Currently we only accept Paypal

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

We want you to be thrilled with your purchase at The Optical Shop. However, if you want to return the glasses, we are here to help.

  • If you don’t like the glasses or made a mistake ordering, you can apply for 50% return to Paypal account.
  • If you receive broken glasses, malfunctioning glasses or glasses broken during shipping process, contact us at [email protected] for RA number within 30 days of you receiving the product. We will help you as soon as possible.
  • We normally process refund within 2-3 days. You will receive the refund at your original account after 5-7 business days after we approve the refund.

Shipping Areas?

We ship goods to United States, Canada, Australia and UK Currently.

Order Cancellation & Shipping fee?

If you want to cancel your order, send us an email within 24 hours and we will cancel the order for you. If you cancel after our package shipped, you need to wait until the order gets received and returned to our warehouse. We will cover the shipping fee incurred during cancellation.